Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
What delivery methods do you offer?
What delivery methods do you offer?
When placing an order, you can choose delivery to Omniva, DPD, or Latvijas Pasts parcel lockers.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically delivered within 2–3 business days. During holiday periods, delivery times may be longer.
Can the gift card be used at salon Loko?
Can the gift card be used at salon Loko?
No, the gift card is exclusively for purchasing products and accessories on the cirtainimati.lv online store.
What are the delivery costs?
What are the delivery costs?
- Latvia: Orders under €55 cost €2.50 for delivery. For orders over €55, delivery is free.
- • Lithuania and Estonia: Orders under €85 cost €4.91 with Omniva. For orders over €85, delivery is free.
Can I pick up my order in person?
Can I pick up my order in person?
Yes, you can pick up your order at the “Loko” salon in Riga, Kalnciema iela 57, LV-1046. Simply select the in-person pickup option when placing your order, complete the payment, and wait for a confirmation email before heading to the salon.
Is the packaging eco-friendly?
Is the packaging eco-friendly?
Yes, we use environmentally friendly materials for all our packaging.
From what amount can I use free shipping?
From what amount can I use free shipping?
- For orders within Latvia, free shipping is available for purchases over €55.
- For orders to Lithuania and Estonia, free shipping applies to purchases over €85.
Do you sell products only for curly hair?
Do you sell products only for curly hair?
While 90% of our products are Curly Girl Method approved and have natural ingredients, we also carry a few products with non-CGM-approved ingredients. This is because not all curly-haired customers benefit from CGM products, as they can sometimes be too heavy. We aim to offer the best solutions for all our customers.
Where can I view my order history?
Where can I view my order history?
Create a customer profile in our online store. In your profile menu, select “Order History” to view all your past orders.
Where can I get more information about curly hair care and products?
Where can I get more information about curly hair care and products?
Follow us on Instagram at @cirtainimati.lv for detailed product information, recommendations, and tips for curly hair care.
Need More Help?
If you couldn’t find an answer to your question, feel free to contact us directly via email or phone. We’re always happy to help!