Terms & Conditions

Policies
The legislation of the Republic of Latvia stipulates that the owner of an online store must
specify the rules of delivery and return of goods, and the right of withdrawal. Such
specifications are referred to as distance contracts (Cabinet of Ministers regulations).

Distance contract
In this online store, the seller SIA  CIRTAS registration number 40203498839, legal address
Ogres nov., Krapes pag., "Dzelmes" - 18 on one side, hereinafter referred to as the Seller, and the person placing an order, hereinafter referred to as the Buyer, on the other side, enter into
the following Agreement: The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order. The Buyer purchases the Goods by completing the relevant order form on the www.cirtainimati.lv website. When placing an order, the Buyer undertakes to provide accurate information, including name, surname, delivery address, and contact information. The Buyer is responsible for providing correct information; otherwise, the delivery of the Goods may be delayed or not possible.

Delivery and Payment Procedure The Buyer places an order for goods through this website, specifying the type and quantity of the goods. The Buyer has the option to make payment for the product using the payment tools integrated into the online store - payment via internet banking or payment by credit card. The
Buyer can also choose bank transfer as the payment method, using the invoice   prepared by the Seller and sent to the Buyer by email. After making the payment, the Buyer receives a confirmation email to the specified email address. In the case of choosing payment by bank transfer, the Buyer must settle the invoice within 3 business days from the invoice preparation date. If the Buyer has not paid the invoice within 3 business days, the order is canceled. The Seller ensures the dispatch of the goods within 1-3 business days after receiving payment for
the product. The Seller notifies the Buyer if there is a delay in the delivery of the goods due to the fault of the delivery service provider.

Return of Goods
The Buyer has the right to return the product within 14 days from the moment of receiving the product by sending a withdrawal letter to the Seller via email at cirtainimati@gmail.com. The withdrawal form is sent by the Seller to the Buyer via email upon the Buyer's request. The Buyer is responsible for all expenses related to returning the product to the Seller. The product can be returned via Omniva parcel service by choosing the Ulbrokas Elvi parcel machine at Peldu iela 2, Ulbroka. The Buyer cannot return the product if the packaging has been opened,
and the product has been used. The Buyer is obligated to keep and not damage the original packaging of the product. The refund for the returned product is transferred by the Seller to the bank account specified by the Buyer in the withdrawal form. The money is refunded within 14 days from the receipt of the withdrawal form.

Complaints and Dispute Resolution
Submission of complaints occurs electronically by sending the complaint to the email address cirtainimati@gmail.com. The complaint will be examined within 7 working days from the date of its receipt, with a response sent to the contact address provided in the complaint. If the Seller deems the complaint unjustified and the Buyer disagrees with the dismissal of the complaint, the Buyer has the right to use alternative dispute resolution options as stipulated inthe regulatory enactments. This can be done by submitting a written application to the Seller or
service provider for out-of-court dispute resolution, specifying: name, surname, contact information, application submission date, the nature of the dispute, claims, and their justification.
Information about out-of-court dispute resolution options and solutions is available here: https://www.ptac.gov.lv/lv/stridu-risinasanas-process
https://registri.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze Online

Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage"

Privacy Policy
SIA "CIRTAS" complies with the European Parliament and Council Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Processing Law, and other legal requirements regarding the legality and protection of personal data. Below, we provide information on the main purposes of our personal data processing, their legal basis, and other information in accordance with the conditions of Article 13 of the General Data Protection Regulation:
Owner: SIA “CIRTAS”. Address: Ogres novads, Krapes pagasts, “Dzelmes”-18, registration number 40203498839, Email: cirtainimati@gmail.com

Main purposes of personal data processing: Customer registration; accounting records;
personnel records; record-keeping of business documents.
Legal basis for personal data processing: The lawfulness of our personal data processing is determined by at least one of the following justifications: · The data subject has given consent to the processing of their personal data for one or more specific purposes; · Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; · Processing is necessary for compliance with a legal obligation to which the controller is subject.
Categories of personal data: Only individuals involved in the implementation of the relevant personal data purpose.
Retention period of personal data: The retention period depends on the specific purpose of personal data processing, not exceeding the term set by the laws of the Republic of Latvia.
Recipients of personal data: The data subject about themselves; Authorized employees of the Owner; Processor only to the extent necessary for the Processor to provide services to the Owner in accordance with the mutually concluded agreement; State supervisory authorities (if they have appropriate authorization). Personal data is not transmitted to third countries or
international organizations.
Data subject rights: The rights of the data subject are determined and regulated by the General Data Protection Regulation, including, but not limited to, the right to request access to their personal data and its correction or deletion, or restriction of processing concerning themselves, or the right to object to processing, as well as the right to data portability; withdraw consent without affecting the lawfulness of processing based on consent before its withdrawal; the right to contact and lodge a complaint with the Owner or the Data State Inspectorate.
Decision-making: Automated decision-making, including profiling, is not carried out in the processing of personal data.

Appendix
Information on the purposes of personal data processing by SIA "CIRTAS"; in accordance with Article 13 of the General Data Protection Regulation: Customer registration. Legal basis for personal data processing: Article 6(1)(a) and (b) of the General Data Protection Regulation. Categories of personal data: Customers. Maximum retention period of personal data: 5 years. Recipients of personal data: The data subject about themselves; Authorized employees of the Owner; Processor only to the extent necessary for the Processor to provide services to the Owner in accordance with the mutually concluded agreement; State supervisory authorities (if they have appropriate authorization). Personal data is not transmitted to third countries or international organizations. Data subject rights: The rights of the data subject are determined and regulated by the General Data Protection Regulation, including, but not limited to, the right to request access to their personal data and its correction or deletion, or restriction of
processing concerning themselves, or the right to object to processing, as well as the right to data portability; withdraw consent without affecting the lawfulness of processing based on consent before its withdrawal; the right to lodge a complaint with the Owner and/or the supervisory authority - Data State Inspectorate. Decision-making: Automated decision-making, including profiling, is not carried out in the processing of personal data.

2. Accounting records. Legal basis for personal data processing: Article 6(1)(a), (b), and (c) of the General Data Protection Regulation (Latvian laws, including the "Accounting Law"; and regulations issued on the basis of this law). Categories of personal data: Customers and employees. Retention period of personal data: According to the "Accounting Law" (10 years for accounting organization documents and registers, and 5 years for supporting documents).
Recipients of personal data: The data subject about themselves; Authorized employees of the Owner; Processor only to the extent necessary for the Processor to provide services to the Owner in accordance with the mutually concluded agreement; State supervisory authorities (if they have appropriate authorization). Personal data is not transmitted to third countries or
international organizations. Data subject rights: The rights of the data subject are determined and regulated by the General Data Protection Regulation, including, but not limited to, the right to request access to their personal data and its correction or deletion, or restriction of processing concerning themselves, or the right to object to processing, as well as the right to data portability; withdraw consent without affecting the lawfulness of processing based on
consent before its withdrawal; the right to lodge a complaint with the Owner and/or the supervisory authority - Data State Inspectorate. Decision-making: Automated decision-making,
including profiling, is not carried out in the processing of personal data.

3. Personnel records. Legal basis for personal data processing: Article 6(1)(a), (b), and (c) of the General Data Protection Regulation (Latvian laws: Labor Law and regulations issued on the basis of this law). Additional sources of obtaining personal data: Information provided by the data subject. Categories of personal data: Employees and job applicants. Retention period of personal data: For employee personnel files - 75 years, for applicant files - 2 years. Recipients of
personal data: The data subject about themselves; Authorized employees of the Owner;
Processor only to the extent necessary for the Processor to provide services to the Owner in
accordance with the mutually concluded agreement; State supervisory authorities (if they have appropriate authorization). Personal data is not transmitted to third countries or international
organizations. Data subject rights: The rights of the data subject are determined and regulated by the General Data Protection Regulation, including, but not limited to, the right to request access to their personal data and its correction or deletion, or restriction of processing
 concerning themselves, or the right to object to processing, as well as the right to data portability; withdraw consent without affecting the lawfulness of processing based on consent before its withdrawal; the right to lodge a complaint with the Owner and/or the supervisory authority - Data State Inspectorate. Decision-making: Automated decision-making, including profiling, is not carried out in the processing of personal data.

4. Record-keeping of accounting documents. Legal basis for personal data processing: Article 6(1)(a) of the General Data Protection Regulation. Additional sources of obtaining personal data: Information provided by the data subject. Categories of personal data: Data subjects. Retention period of personal data: 3 years. Recipients of personal data: The data subject about themselves; Authorized employees of the Owner; Processor only to the extent necessary for
the Processor to provide services to the Owner in accordance with the mutually concluded agreement; State supervisory authorities (if they have appropriate authorization). Personal data is not transmitted to third countries or international organizations. Data subject rights: The rights of the data subject are determined and regulated by the General Data Protection Regulation, including, but not limited to, the right to request access to their personal data and it's correction or deletion, or restriction of processing concerning themselves, or the right to
object to processing, as well as the right to data portability; withdraw consent without affecting the lawfulness of processing based on consent before its withdrawal; the right to lodge a complaint with the Owner and/or the supervisory authority - Data State Inspectorate. Decision- making: Automated decision-making, including profiling, is not carried out in the processing of
personal data.

Cookies
SIA "CIRTAS" website uses both our and third-party cookies to ensure its functionality and help improve the user experience and quality of the site. We are committed to ensuring the security
of our website and the protection of the personal information of its visitors processed while visiting our website and getting acquainted with its content. A cookie is a small text file that is sent and stored on your computer or mobile device during the visit to the website and is stored on your computer or mobile device when you open the website. Each subsequent visit, cookies are sent back to the originating site or a third-party site that recognizes the respective cookie,
allowing the website to remember user-selected settings on the next visits so that they do not have to be re-entered. More information about cookies can be found at https://www.aboutcookies.org/. Cookies are not used to personally identify you. When visiting our website, we collect and use technical (necessary) cookies necessary for the functionality of this website. Our website may process analytical and/or statistical cookies used to help us improve the user experience and quality of the site, and/or social media cookies necessary for you to share content on social networks. The following cookies are used on our website with the following storage periods: PHPSESSID – Session Cookie. This cookie is used on PHP applications. The cookie is used to save and identify the user' s unique session ID to manage the user's session on the site. The cookie is a session cookie and is deleted when all browser windows are closed. Validity period - during
the session. AWSALB - Session Cookie. This cookie is used for services provided by Amazon. Shopify' website is hosted on Amazon servers. To regulate server load and determine which server currently has the best availability, the so-called load balancer is used. The generated information cannot identify the page visitor as a person. Validity period - during the session. The AWSALBCORS cookie is the same as the AWSALB session cookie. The used cookies may be updated and adjusted to improve the quality of service. If you wish, you can also control and delete cookies. Information on how to do this can be found on the website https://www.aboutcookies.org/. You can delete all cookies on your
computer, and most browsers can be set to block the placement of cookies on your computer.
However, in that case, you will need to manually adjust the settings each time you visit the website, and there is also a possibility that some services and features may not work.